SolarWinds Service Desk

Features SolarWinds Service Desk

The SolarWinds Service Desk app for Android gives your technicians and end-users instant access to core service desk capabilities directly from their mobile device.
Your technicians can work on incidents and provide services from anywhere and with the newly included end-user version, your service desk is available anytime from anywhere, ensuring your employees have access to the support and resources they need to stay productive.For Technicians:- Receive real-time notifications- Track open and incoming tickets- Assign or reassign active incidents- Update and resolve issues- Reference historical data for troubleshootingFor Employees:- Submit a ticket (such as a broken device)- Request services (such as access to an application)- Access self-service articles- Check request status - Add comments to open tickets© SolarWinds Worldwide, LLC.
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